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This page should answer most of your questions. If you can’t find what you’re looking for, please don’t hesitate to get in touch—we’re always happy to help.

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Who runs Ace Dog Walking London?

Ace Dog Walking is run by Jennifer & Josh ACE, a couple originally from Swansea, Wales. They moved to London in 2011 and have lived in Bounds Green (N22) ever since. Having both grown up surrounded by animals, they decided to turn their lifelong love of pets into a career.

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How many staff members do you have?

We have a team of five wonderful, reliable, and caring regular dog walkers. Every member of our team is police-checked, trained in pet first aid, and experienced in caring for animals.

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Are you insured?

Yes! We’re fully insured with Cliverton Insurers.

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Do you walk dogs off-lead?

Yes—we love to see dogs running free and having fun! However, if you’d prefer your dog to stay on the lead, that’s absolutely fine.

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How many dogs do you walk at a time?

We’re insured to walk up to 6 dogs per person, but in practice we usually keep groups to around 4–5 dogs. We also do our best to match dogs with others they get along especially well with, so walks are enjoyable for everyone.

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Do you clean the dogs on return?

Yes—we always carry towels and will do our best to clean muddy paws. If you have a hose or a preferred cleaning method, we’ll happily follow your instructions. Please note we’re often on a tight schedule, so while we’ll make sure your dog is comfortable, they may not return spotless!

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What areas do you cover?

We cover most of N22, N8, and N10.
If your postcode isn’t listed, please get in touch—we’ll do our best to help.

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What times do you walk?

We provide three weekday walks (Mon–Fri) and one 1.5-hour walk on Saturdays (subject to availability).

• 09:30 – 10:30 am

• 11:30 – 12:30 pm

• 1:30 – 2:30 pm

We try to stick to these times however they can occasionally vary slightly depending on traffic. If there is likely to be a delay, we will let you know.

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Do you walk un-neutered or un-spayed dogs?

We’re cautious about un-neutered males, but we’re happy to offer a trial to see how they get on.
Unfortunately, we can’t take un-spayed females (unless they are still young and haven’t yet had their first season).

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What happens in an emergency?

In the unlikely event of an emergency, we will:

• Carry your emergency contact details at all times.

• Take your dog to their registered vet if possible, or to the nearest available vet if time is critical.

• Use our pet first aid kit if needed (all our walkers are trained in pet first aid).

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What if I need to temporarily cancel a walk?

That’s no problem—as long as you let us know by 24 hours beforehand, you won’t be charged.
If you cancel after this time, on the day itself, or don’t inform us, the walk will still be charged.

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How will I be charged?

We send out monthly invoices via Pet Sitter Plus. You’ll receive your invoice by email and payment is due within 10 days (by bank transfer or cash). If you’d prefer to pay weekly or daily, just let us know.

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How will you collect my dog?

Depending on your location, we’ll either collect your dog on foot or by car. We’ll need a key to access your home if you’re not in.

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Are you available on Bank Holidays?

Generally, we don’t operate on Bank Holidays—but if you’re really stuck, please ask and we’ll do our best to help.